Part of the training of licensed contractors is focused on getting to know how Ubizfree works. This includes setting up a licensed contractors control centre on Ubizfree networks, using state-of-the-are social network functionality. The following are a selection of the practical issues covered in the training programme:

Getting started: introduction to the web shop, selecting products for sale, pricing products for the market, the importance of photography, the style template, getting the look right, loading products, presenting products, managing stock, printing dispatch documentation, credit card facilities, Paypal.

The online business: understanding the web shop, the backend display, handling sales queries, identifying possible fraud, what can be done to rescue an aborted sale? Understanding customer consumer rights, handling returns by giving alternative products, handling returns by giving refunds, the effects of refunds on commissions.

Online marketing: how to find new customers? Internet marketing, special offers, discounts for larger orders, gift vouchers, recruiting business friends, managing business friends, calculating commissions, the importance of prompt payment of commissions, linking an order to a new order, presenting products in style groups.

Customer relations: start as you mean to go on, treat customers as you want to be treated, avoid unrealistic delivery dates, make delivery part of the selling process, out of stock means popular demand, early out of stock warnings, early back into stock warnings, understanding complaints, avoiding returns conflict, stick to returns procedures.

Communications: your public face, using blogs to communicate, using forums to build customer interaction, using files to store catalogues and video, using wiki's to manage information, reaching out to facebook and other networks.

Once trained, a Ubizfree licensed contractor should have acquired technical skills relating to the internal operations of a web shop, creative skills needed to be competitive on the Internet and public relations skills required to bring business and community members together.